List of A-Z support links | NAU Online (2024)

Beginning Summer 2023, NAU is moving to Canvas as its learning management system (LMS). You may log into Canvas at:canvas.nau.edu.For more information about the switch to Canvas, please visit theLMS Transition site.

Accessibility

• NAU Web Accessibility Policy
• NAU Disability Resources
• NAU Usable Materials Center

Adaptive release

Assignments

• Downloading All Assignment Submissions

Attendance

Achievements (badges)

Browser

• Web Browsers at NAU
• Clear Cache and Cookies in Web Browsers

Canvas Commons

• How to Access or Add NAU Content in Canvas Commons
• Importing the NAU Course Template from Canvas Commons

Canvas migration

• Canvas Implementation Information
• Choosing a Canvas Migration Pathway
• Bb Learn to Canvas Pre-Migration Guide
• Bb Learn to Canvas Self-Guided Migration
• Post Migration And Tool Comparison Guide

Communicating with students

• Emailing students outside of Canvas or before class begins (classlists)
• Classlists – Faculty Mailing Lists
• NAU Faculty 2 Student Outreach (F2S)

Content apps and integrations

• Canvas Apps and Integrations
• Zoom Integration in Canvas
• Ally in Bb Learn and Canvas
• Adding Kaltura Content Using Canvas

Course access and management

Content:

• Requesting Course Copies

Access:

• Roles in Bb Learn and Canvas and How to Add Them
• Allowing Early Student Access to Canvas
• Accessing Un-enrolled Student Data in Canvas
• Canvas Roles and How to Add Them
• Canvas Access for Affiliates
• Granting Access to Students with an Incomplete

Combined Course Sections:

• Combining Courses in Canvas

NAU Course Schedulers:

• NAU Schedule of Classes

Clickers

• iClicker Cloud for Instructors
• Conducting an iClicker Polling Session

iClicker Support
iClicker Knowledge Base
iClicker Support

Discussions

Google & G Suite apps

• Google FAQ for Faculty and Staff
• NAU G Suite Apps Overview
• Using G Suite Apps
• Google Services at NAU
• NAU Google Account Request for Faculty and Staff
• Requesting Google Groups at NAU
• Sign Into Multiple Google Accounts
• Create an Email Alias in Gmail
• Gmail Set-up on a Mobile Device
• NAU Gmail Setup Troubleshooting

Google Support
General Google Support
G Suite Learning Center
Google Calendar KB
Google Docs KB
Google Drive KB
Google Forms KB
Gmail KB
Google Groups KB
Google Hangouts Chat KB
Google Hangouts Meet KB
Google Keep and Tasks KB
Google Sheets KB
Google Sites KB
Google Slides KB
Google Guides for Switching from Microsoft
Google Outages

Grade center

• Downloading your Bb Learn Grade Center into an Excel Sheet
• Providing Extra Credit for Online Course Evaluation Responses
• Canvas vs. Bb Learn Grading
• Canvas Gradebook Overview

Graphics

Groups

MatLab and MathWorks

• Installation and Access of MatLab and MathWorks

Mobile

• NAUgo (NAU Mobile)

Online course evaluations

• Current Evaluation System: CourseEvals
• Do All Courses Have Online Course Evaluations?
• Accessing Course Evaluation Reports for Faculty
• Online Course Evaluation Student Response Verification Emails
• Providing Extra Credit for Online Course Evaluation Responses
• Saving Course Evaluations as PDFs

Pedagogy and best practices

• Linked-In Courses: Higher Education Pedagogy
• Teaching and Learning Center
• Teaching Online@NAU
• Online teaching best practices

Plagiarism tools and academic integrity

Proctoring

• Add Honorlock Proctoring to a Test – Faculty
• Honorlock – Viewing Results – Faculty
• Honorlock FAQs for Students

Publisher content

• System Status Links

External Support
Cengage Support
McGraw-Hill Support
Pearson Support

Requesting reserves and OER

Cline Library
Library collections and research content are integral to the learning environment at Northern Arizona University. In reviewing, adding, or canceling content, Cline Library focuses on materials to support academic curricula as well as student and faculty research interests.

• Email: librarians@nau.edu
• Phone: (928) 523-2173

• Requesting and adding e-Reserves to a Canvas class
• Adding e-Reserves PDF Documents to Your Course
• Setting up URLs for Library Provided Resources
• NAU: A Guide to Open Educational Resources (OER)

Rubrics

Support at NAU

• ID.NAU.EDU – Profile Manager
• OAK – Whitespire Webspace for faculty and staff

Classroom Support
The Classroom Support team at NAU provides audio, visual, jacks card attendance readers, and collaborative technology in classrooms across campus and around the state. If faculty/staff have issues with their work/classroom machine, please refer to classroom support.

• Email: Classroom.Support@nau.edu
• Phone: (928) 523-3335
  • Option #2

LMS Faculty Help Desk
The LMS Faculty Help Desk offers Blackboard and Ed-tech support for faculty and staff. This is the best option when you need immediate assistance or have a quick question:

• Email: LMS-Faculty-Help@nau.edu
• Phone: (928)523-3335
  • Option #3
• Toll-Free: (866)802-5256

Information Technology Services (ITS)
The ITS Solution Center is the central point of contact for NAU faculty, staff, and affiliates requiring technical assistance and support with NAU software, hardware, network, and telephony.

• Submit a Service Ticket
• Email: ITS@nau.edu
• Phone: (928) 523-3335
  • Option #4
• Toll-Free: (888) 520-7215

Student Technology Center (STC)The STC provides 24×7 support during the fall and spring semester, extended hours are offered in-person at the STC@Cline service point for all NAU students. Student support services include LOUIE, myNAU, Gmail, password assistance, Blackboard, Software, Wi-fi, LinkedIn Learning, security concerns, computer labs, jacksprint, and Office 365.

• Email: ask-stc@nau.edu
• Phone: (928) 523-9294
• Toll-Free: (888) 520-7215

System status and outages

• How to Sign Up for NAU Safe Alerts
• System Status Links for NAU ITS, Publishers, and Educational Tech
• Subscribe to ITS Service Outage Notifications

Tests, surveys, and pools

• Moving Tests, Surveys, and Pools from one Course to Another
• Clearing or Ignoring a Test Submission
• Disabling Force Completion
• Submitting an In-Progress Test Attempt in Bb Learn
• Accessing Test Logs in Bb Learn

Test assistance

• Scorer – Test Grading System (Scantron replacement)
• Remark Software for Paper Testing

Video: Kaltura

• Cline Library One Button Recording Studio
• What is Kaltura?
• What are the Kaltura Terms of Use?
• Does Kaltura Have Captioning and Accessibility?
• What Type of Media, Files, and File Sizes can be used with Kaltura?
• Adding and creating Kaltura media using Kaltura Capture
• Who has Access to Video in Kaltura?
• How do I use the Kaltura CaptureSpace Desktop Recorder to Create Media?
• How to Use Kaltura to Increase Student Engagement in Canvas
• NAU Mediaspace

Kaltura Support
Kaltura System Status
Kaltura Customer Support

Web subscriptions

NAU offers access to leading higher education memberships and subscription resources at no cost to Lumberjack faculty, staff, and students:

• Udemy
• GrantForward
• Qualtrics
• Handshake
• YouVisit
• Starrez
• Campus Labs Engage with True Blue Connects
• bioRAFT
• Kognito

Zero-credit and developmental courses

• Requesting a Non-Credit Canvas Shell