prototype:IT hiring IT Help Desk Support Specialist in Lewisville, TX | LinkedIn (2024)

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prototype:IT hiring IT Help Desk Support Specialist in Lewisville, TX | LinkedIn (1)

IT Help Desk Support Specialist

prototype:IT Lewisville, TX

prototype:IT Lewisville, TX

1 month ago 157 applicants

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Prototype:IT is seeking IT Help Desk Support Specialists who are problem-solvers with a desire to grow their IT knowledge in a challenging and fast-paced environment. You will have the opportunity to support clients in a variety of industries, using the most current technologies, in a culture that puts their employees first. Our IT Help Desk Support Specialists provide technical support to customers by installing, configuring, repairing, and troubleshooting hardware and software problems.

Requirements:

  • Minimum of 2 years’ experience in a technical support role
  • A degree in Information Technology, Computer Science, or equivalent experience
  • Strong technical skills in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support
  • Excellent communication skills, both written and verbal
  • Ability to work effectively with users at all levels of the organization
  • Strong problem-solving skills and ability to think creatively to find solutions
  • Ability to work independently and as part of a team
  • IT industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are a plus

Essential Duties & Functions:

  • Provide remote technical assistance to clients who are experiencing software or hardware issues
  • Respond to IT-related incidents and requests in a timely and efficient manner
  • Troubleshoot and diagnose technical problems, including hardware and software issues, network connectivity, and printing problems
  • Escalate complex technical issues to appropriate IT staff as needed
  • Assist with installing and configuring software and hardware for employees
  • Act as a liaison with 3rd-party vendors to resolve technical issues or coordinate maintenance activities
  • Maintain accurate records of IT-related incidents, requests, and solutions using a help desk ticketing system
  • Contribute to the development and maintenance of IT documentation and procedures
  • Keep up-to-date with emerging trends and technologies in IT support
  • Approach all encounters with customers and fellow employees in a friendly, service-oriented manner
  • Maintain compliance with Prototype:IT standards, including regular attendance, grooming, and security guidelines

About Prototype:IT:Prototype:IT is one of the largest Managed Service Providers in the Dallas-Fort Worth metroplex, located in Lewisville, TX. Founded in 2005, Prototype:IT has been delivering custom IT management services to a growing number of clients throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business.

Why Prototype:IT?At Prototype:IT, we are committed to putting our employees first and offer a culture built on our core values: Collaborative, Honest, Agile, Loyal and Knowledge Seeking. Check out how we “CHALK IT Up” on our Facebook page @ https://www.facebook.com/prototypeit/

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  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Internet Publishing

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prototype:IT hiring IT Help Desk Support Specialist in Lewisville, TX | LinkedIn (36)

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prototype:IT hiring IT Help Desk Support Specialist in Lewisville, TX | LinkedIn (2024)

FAQs

How much does a help desk specialist earn in Texas? ›

Entry Level Help Desk Technician Salary in Texas
Annual SalaryMonthly Pay
Top Earners$58,694$4,891
75th Percentile$50,300$4,191
Average$40,711$3,392
25th Percentile$37,300$3,108

Learn More Now ›
What does a computer support specialist who is hired to work within a company provide for the company? ›

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to requests for help in a number of ways, such as in person or by phone, online chat, or email.

Read On ›
Is help desk in high demand? ›

According to the US Bureau of Labor Statistics (BLS), 377,500 new jobs are projected annually in this field in the US between 2022 and 2032 [1]. There are over 3,800 job listings for help desk positions on Glassdoor as of September 2023 [2].

View More ›
What does a help desk support specialist do? ›

Help desk specialists provide technical support to clients experiencing computer hardware and software issues. They respond to queries, isolate problems, troubleshoot issues, and implement solutions.

Get More Info Here ›
What is a Level 1 help desk salary in Texas? ›

As of Aug 2, 2024, the average hourly pay for a Help Desk Tier 1 in Texas is $19.41 an hour.

Know More ›
How much does a desktop support specialist make in Texas? ›

How much does a Desktop Support Specialist make in Texas? As of Aug 1, 2024, the average hourly pay for a Desktop Support Specialist in Texas is $23.50 an hour.

Read More ›
What is the difference between help desk specialist and technician? ›

While working the help desk requires little to no knowledge of technology, tech support requires extensive knowledge. Truly the backbone of the office support team, tech support tends to have more variety in their job, handling different issues every day, depending on the needs demonstrated within the office.

See Details ›
How much does a support specialist make in Texas? ›

As of Jul 29, 2024, the average annual pay for a Support Services Specialist in Texas is $57,648 a year.

Learn More Now ›
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