Tier 1 Support - English only? (2024)

Skip to main content

Learn about Community

Sign In

You're signed out

Sign in to ask questions, follow content, and engage with the Community

Sign In

'; hoverCardInner.innerHTML = loadingHTML.repeat(4); hoverCardContainer.classList.add('profile-hover-card-show'); // Extract information from the image element const titleField = avatar.getAttribute('title'); const userInfoUrl = `https://${mainURL}/api/2.0/search?q=SELECT first_name, last_name, login, view_href, rank, topics, solutions_authored, id, email FROM users WHERE login = '${titleField}'`; const userPostsUrl = `https://${mainURL}/api/2.0/search?q=SELECT count(*) FROM messages WHERE author.login = '${titleField}'`; const userSolutionsUrl = `https://${mainURL}/api/2.0/search?q=SELECT count(*) FROM messages WHERE author.login = '${titleField}' AND is_solution = true`; const userBadgesUrl = `https://${mainURL}/api/2.0/search?q=SELECT user_badges from users where login = '${titleField}'`; // Fetch user information async function createProfileData() { const userInfo = await fetch(userInfoUrl); const userPosts = await fetch(userPostsUrl); const userSolutions = await fetch(userSolutionsUrl); const userBadges = await fetch(userBadgesUrl); const userInfoData = await userInfo.json(); const userPostsData = await userPosts.json(); const userSolutionsData = await userSolutions.json(); const userBadgesData = await userBadges.json(); const userBadgesArray = userBadgesData.data.items[0].user_badges.items; const earnedBadgesArray = userBadgesArray.filter(badge => badge.earned_date); earnedBadgesArray.sort((a, b) => new Date(b.earned_date) - new Date(a.earned_date)); const userRankName = userInfoData.data.items[0].rank.name; const userID = userInfoData.data.items[0].id; // const userKudosUrl = `https://${mainURL}/restapi/vc/users/id/${userID}/metrics/name/net_kudos_events_received?restapi.response_format=json`; const userKudos = await fetch(userKudosUrl); const userKudosData = await userKudos.json(); let fullName = userInfoData.data.items[0].login; if (userInfoData.data.items[0].first_name !== undefined && userInfoData.data.items[0].last_name !== undefined) { let firstName = userInfoData.data.items[0].first_name; let lastName = userInfoData.data.items[0].last_name; fullName = firstName + " " + lastName; } else { fullName = userInfoData.data.items[0].login; } let userRankIcon = ""; if (userInfoData.data.items[0].rank.icon_left !== undefined) { userRankIcon = userInfoData.data.items[0].rank.icon_left; } else { userRankIcon = ""; } let userEmail = ""; // <#if user_has_role> if (userInfoData.data.items[0].email !== undefined) { userEmail = userInfoData.data.items[0].email; } else { userEmail = ""; } // <#else> userEmail = ""; // #if> const userViewHref = userInfoData.data.items[0].view_href; const userPostsCount = userPostsData.data.count; const userSolutionsCount = userSolutionsData.data.count; const userKudosCount = userKudosData.response.value.$; const userBadgesCount = earnedBadgesArray.length; let badgesHTML = ""; if (earnedBadgesArray.length === 0) { badgesHTML = `

This user hasn't earned any badges yet.

`; } else { for (let i = 0; i < earnedBadgesArray.length; i++) { const badgeName = earnedBadgesArray[i].badge.title; const badgeIcon = earnedBadgesArray[i].badge.icon_url; const badgeHTML = `

Tier 1 Support - English only? (12)

`; badgesHTML += badgeHTML; if (i >= 4) { break; } }; } const hoverCardHTML = `

${fullName}

Tier 1 Support - English only? (13)${userRankName}

${userEmail}

${badgesHTML}

${userPostsCount} posts ${userKudosCount} likes ${userSolutionsCount} solutions

`; // // Display the hover card return hoverCardHTML; } if (hoverCardInner.innerHTML.includes('loading-box')) { createProfileData().then((hoverCardHTML) => { hoverCardInner.innerHTML = hoverCardHTML; }); } } }); //Hide the hover card on mouseout avatar.addEventListener('mouseout', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.remove('profile-hover-card-show'); }); hoverCardInner.addEventListener('mouseout', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.remove('profile-hover-card-show'); }); hoverCardInner.addEventListener('mouseover', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.add('profile-hover-card-show'); }); }); });

Turn on suggestions

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for

Showonly | Search instead for

Did you mean:

  • Community
  • Canvas
  • Canvas LMS
  • Canvas Question Forum
  • Tier 1 Support - English only?

Options

  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page

`; const toolTip = document.createElement('div'); toolTip.classList.add('like-button-tooltip'); toolTip.innerHTML = toolTipCode; likeButton.appendChild(toolTip); } document.addEventListener('DOMContentLoaded', function () { const likeButton = document.querySelector('.lia-button-image-kudos'); const likeButtonLink = document.querySelector('.kudos-link'); let likeDismissCookie = localStorage.getItem("inst_comm_like_dismiss"); if (!likeDismissCookie) { localStorage.setItem("inst_comm_like_dismiss", "-1"); loginDate = -1; } if (likeDismissCookie !== "-1") { // toolTip.style.display = 'none'; const storedTime = new Date(parseInt(loginDate)); const currentTime = new Date(); if (storedTime.getTime() < currentTime.getTime()) { localStorage.setItem("inst_comm_like_dismiss", "-1"); } } else { createToolTip(likeButton, likeButtonLink); const toolTip = document.querySelector('.like-button-tooltip'); const toolTipClose = document.querySelector('.like-button-tooltip-close'); const observer = new IntersectionObserver(entries => { entries.forEach(entry => { if (entry.isIntersecting) { toolTip.style.display = 'block'; setTimeout(() => { toolTip.style.opacity = '1'; }, 2000); // toolTip.style.animationName = 'toolTipFlash'; // Stop observing once elementOne is visible observer.unobserve(likeButton); } }); }); // Start observing elementTwo observer.observe(likeButton); likeButtonLink.addEventListener('click', () => { toolTip.style.display = 'none'; }); if (toolTipClose) { toolTipClose.addEventListener("click", function () { const now = new Date(); const fourteenDays = new Date(now.getTime() + 14 * 24 * 60 * 60 * 1000); // Adding 24 hours in milliseconds const epochTime = fourteenDays.getTime(); // Getting the epoch time in milliseconds localStorage.setItem("inst_comm_like_dismiss", epochTime); toolTip.style.display = 'none'; }); } setTimeout(() => { toolTip.style.opacity = '0'; setTimeout(() => { toolTip.style.display = 'none'; }, 500); // Fade out duration (0.5 seconds) + delay (0.5 seconds) = 1 second }, 15000); // Hide after 10 seconds (including 2-second fade-in delay) } });

Tier 1 Support - English only?

Tier 1 Support - English only? (14)

tammy_yasrobi

Community Participant

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

‎07-21-201702:01 PM

We are new to Canvas and new to Tier 1 support. At our institution we have quite a lot of international students as well as two official languages (English and French). Is Canvas Tier 1 support only provided in English or are there other language options?

Cheers,

Tammy

tier 1‌ #premium tier

Labels (2)

Labels

  • Labels:
  • Admin

  • Administrator

I also have this question

0Likes

  • All forum topics
  • Previous Topic
  • Next Topic

2 Replies

Tier 1 Support - English only? (15)

Tier 1 Support - English only? (16)Stef_retired

Instructure Alumni

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

‎07-21-201704:10 PM

@tammy_yasrobi,although our support team ishighly resourceful and consists of skilled communicators, we don't currently offer Tier 1 support in any language other than English.

2Likes

Tier 1 Support - English only? (17)

tammy_yasrobi

Community Participant

In response to Stef_retired

Author

  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

‎07-21-201704:23 PM

Thanks, Stefanie! Appreciate the quick response. This will help us adjust our communications to our student communities.

1Like

Tier 1 Support - English only? (18)

Unanswered Topics

  • Uploading users through csv file

  • QB not retaining questions

  • Compose Message

  • Canvas resubmit button

  • Attendance (Roll Call) Combine all sections

View All

Latest Topics

  • Uploading users through csv file

  • QB not retaining questions

  • Compose Message

  • rubric from another course

  • Delayed Announcements Showing Created Date

View All

View our top guides and resources:

Find My Canvas URL Help Logging into Canvas Generate a Pairing Code Canvas Browser and Computer Requirements Change Canvas Notification Settings Submit a Peer Review Assignment

To participate in the Instructure Community, you need to sign up or log in:

Sign In

Tier 1 Support - English only? (2024)
Top Articles
Used Cars for Sale in Phoenix, AZ (with Photos)
2000 Ford F-150 SUPER RARE 1 OWNER P for sale - Scottsdale, AZ - craigslist
Hometown Pizza Sheridan Menu
Spectrum Gdvr-2007
Top 11 Best Bloxburg House Ideas in Roblox - NeuralGamer
Parke County Chatter
The Largest Banks - ​​How to Transfer Money With Only Card Number and CVV (2024)
Craigslist Free En Dallas Tx
Washu Parking
The Ivy Los Angeles Dress Code
RuneScape guide: Capsarius soul farming made easy
Select The Best Reagents For The Reaction Below.
Sunday World Northern Ireland
Valentina Gonzalez Leak
Hartland Liquidation Oconomowoc
Jc Post News
Erskine Plus Portal
104 Whiley Road Lancaster Ohio
Bahsid Mclean Uncensored Photo
Aberration Surface Entrances
Highland Park, Los Angeles, Neighborhood Guide
Idaho Harvest Statistics
Tamilyogi Proxy
Rugged Gentleman Barber Shop Martinsburg Wv
Healthier Homes | Coronavirus Protocol | Stanley Steemer - Stanley Steemer | The Steem Team
Hdmovie 2
Schedule An Oil Change At Walmart
Wsop Hunters Club
Shiftselect Carolinas
Governor Brown Signs Legislation Supporting California Legislative Women's Caucus Priorities
Nesb Routing Number
Mynahealthcare Login
Section 408 Allegiant Stadium
Pronóstico del tiempo de 10 días para San Josecito, Provincia de San José, Costa Rica - The Weather Channel | weather.com
Wolfwalkers 123Movies
UAE 2023 F&B Data Insights: Restaurant Population and Traffic Data
Kristy Ann Spillane
Maths Open Ref
Sinfuldeed Leaked
Ni Hao Kai Lan Rule 34
Craigslist Neworleans
How to Destroy Rule 34
Bismarck Mandan Mugshots
Craigslist Summersville West Virginia
2020 Can-Am DS 90 X Vs 2020 Honda TRX90X: By the Numbers
Great Clips Virginia Center Commons
Isabella Duan Ahn Stanford
11 Best Hotels in Cologne (Köln), Germany in 2024 - My Germany Vacation
Divinity: Original Sin II - How to Use the Conjurer Class
Poe Self Chill
Rocket Bot Royale Unblocked Games 66
Noaa Duluth Mn
Latest Posts
Article information

Author: Terrell Hackett

Last Updated:

Views: 5943

Rating: 4.1 / 5 (72 voted)

Reviews: 87% of readers found this page helpful

Author information

Name: Terrell Hackett

Birthday: 1992-03-17

Address: Suite 453 459 Gibson Squares, East Adriane, AK 71925-5692

Phone: +21811810803470

Job: Chief Representative

Hobby: Board games, Rock climbing, Ghost hunting, Origami, Kabaddi, Mushroom hunting, Gaming

Introduction: My name is Terrell Hackett, I am a gleaming, brainy, courageous, helpful, healthy, cooperative, graceful person who loves writing and wants to share my knowledge and understanding with you.