What is the difference between Support Training and Tier 1 Support Training? (2025)

'; hoverCardInner.innerHTML = loadingHTML.repeat(4); hoverCardContainer.classList.add('profile-hover-card-show'); // Extract information from the image element const titleField = avatar.getAttribute('title'); const userInfoUrl = `https://${mainURL}/api/2.0/search?q=SELECT first_name, last_name, login, view_href, rank, topics, solutions_authored, id, email FROM users WHERE login = '${titleField}'`; const userPostsUrl = `https://${mainURL}/api/2.0/search?q=SELECT count(*) FROM messages WHERE author.login = '${titleField}'`; const userSolutionsUrl = `https://${mainURL}/api/2.0/search?q=SELECT count(*) FROM messages WHERE author.login = '${titleField}' AND is_solution = true`; const userBadgesUrl = `https://${mainURL}/api/2.0/search?q=SELECT user_badges from users where login = '${titleField}'`; // Fetch user information async function createProfileData() { const userInfo = await fetch(userInfoUrl); const userPosts = await fetch(userPostsUrl); const userSolutions = await fetch(userSolutionsUrl); const userBadges = await fetch(userBadgesUrl); const userInfoData = await userInfo.json(); const userPostsData = await userPosts.json(); const userSolutionsData = await userSolutions.json(); const userBadgesData = await userBadges.json(); const userBadgesArray = userBadgesData.data.items[0].user_badges.items; const earnedBadgesArray = userBadgesArray.filter(badge => badge.earned_date); earnedBadgesArray.sort((a, b) => new Date(b.earned_date) - new Date(a.earned_date)); const userRankName = userInfoData.data.items[0].rank.name; const userID = userInfoData.data.items[0].id; // const userKudosUrl = `https://${mainURL}/restapi/vc/users/id/${userID}/metrics/name/net_kudos_events_received?restapi.response_format=json`; const userKudos = await fetch(userKudosUrl); const userKudosData = await userKudos.json(); let fullName = userInfoData.data.items[0].login; if (userInfoData.data.items[0].first_name !== undefined && userInfoData.data.items[0].last_name !== undefined) { let firstName = userInfoData.data.items[0].first_name; let lastName = userInfoData.data.items[0].last_name; fullName = firstName + " " + lastName; } else { fullName = userInfoData.data.items[0].login; } let userRankIcon = ""; if (userInfoData.data.items[0].rank.icon_left !== undefined) { userRankIcon = userInfoData.data.items[0].rank.icon_left; } else { userRankIcon = ""; } let userEmail = ""; // <#if user_has_role> if (userInfoData.data.items[0].email !== undefined) { userEmail = userInfoData.data.items[0].email; } else { userEmail = ""; } // <#else> userEmail = ""; // #if> const userViewHref = userInfoData.data.items[0].view_href; const userPostsCount = userPostsData.data.count; const userSolutionsCount = userSolutionsData.data.count; const userKudosCount = userKudosData.response.value.$; const userBadgesCount = earnedBadgesArray.length; let badgesHTML = ""; if (earnedBadgesArray.length === 0) { badgesHTML = `

This user hasn't earned any badges yet.

`; } else { for (let i = 0; i < earnedBadgesArray.length; i++) { const badgeName = earnedBadgesArray[i].badge.title; const badgeIcon = earnedBadgesArray[i].badge.icon_url; const badgeHTML = `

`; badgesHTML += badgeHTML; if (i >= 4) { break; } }; } const hoverCardHTML = `

${userRankName}

${userEmail}

${badgesHTML}

`; // // Display the hover card return hoverCardHTML; } if (hoverCardInner.innerHTML.includes('loading-box')) { createProfileData().then((hoverCardHTML) => { hoverCardInner.innerHTML = hoverCardHTML; }); } } }); //Hide the hover card on mouseout avatar.addEventListener('mouseout', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.remove('profile-hover-card-show'); }); hoverCardInner.addEventListener('mouseout', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.remove('profile-hover-card-show'); }); hoverCardInner.addEventListener('mouseover', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.add('profile-hover-card-show'); }); }); });

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